FAQ - The place to get answers

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Shipping Queries Unveiled:

NovoBam.com Shipping Guide: Everything You Need to Know

 

Q: Do you ship to my country?

A: We ship only to United States.

Q: How can I return or exchange a product?

A: If you wish to return your order, please contact our customer service at info@novobam.com . In case you have received a wrong, damaged or faulty item, please attach clear pictures of the item and its package to your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

NovoBam's customers have a right to return or exchange a product within 30 days of delivery. The customer has a right to return an item if:
1. The order has been cancelled according to the terms and conditions by notifying NovoBam within 30 days of delivery,
2. The item has not been used,
3. The item is in the condition you received it in and all the parts of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of damage.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

Q: What payment methods does NovoBam accept?

A: We accept PayPal and credit cards only. 

Q: What are my delivery options and how much do they cost?

A: All shipments on our site are free and no extra charge. This is except if it is a large-scale, bulk or unusual product and you will be notified immediately upon ordering. Again we emphasize that these are exceptional and isolated cases.

Most shipments are made via USPS alone or in combination with another shipper. It depends on the location of the warehouse from which the shipment leaves.

You, as a customer, cannot choose the delivery method. We always choose the shipping option that guarantees free shipping at the shortest time. Unless you want the shipment to arrive urgently or within a shorter time frame then you can check with us what options are available and we will endeavor to meet your expectations.

 Please pay attention that the details written on the parcel may contain a product price that is much lower than the price you paid for it. It is for customs reason only.

Q: How soon can I get my order?

A: Here in NovoBam we know that you are very excited about the product you ordered from us. Therefore, we do everything possible to send you the product as fast as we can.

The shipping process has two parts: preparing the shipment and shipping itself.

Our products are shipped from warehouses in the United States or from warehouses in China. When it comes to a product shipped from a warehouse in the United States, the product usually gets to you for up to 10 business days. In most cases, it will take up to 7 working days.

When it comes to a product in our warehouses in China, you are expected to receive it for up to 35 working days. In most cases, it will take up to 25 working days. However, there are sometimes exceptions for reasons beyond our control or delays at holidays and we hope you will understand it.

You will find "Shipping From USA" logo at the product page header.

This mark at the top of the product page indicates that the product is shipped from the United States and will reach the recipient shortly

 

In any case the product has not reached you within 35 working days, please email us at info@novobam.com  including your order number to review the status of your order.

Refunds will be handled through email if necessary.

Q: Any Additional Costs Besides Listed Prices on Your Website?

A: Except for the aforementioned exception of GST, all product prices displayed are exclusive of all other taxes and duties. NovoBam does not determine or collect these fees. As the recipient, you are liable for all other import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. NovoBam is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. 

Q: Can I track my order?

A: Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. If you are registered with us, you can also see your previous orders by signing into your account.

Q: Is the information I give you secure? Is your web site secure?

A: All customer information records will be secured both within the Internet as well as outside it. All confidential information will be encrypted so that no third party will be able to access them. We utilize the highest SSL encryption which is the industry standard for Internet encryption, used by banks to secure online transactions.

NovoBam does not access or store any payment data, such as credit card numbers, bank account details etc. The transactions are processed confidentially by Adyen, which is one of world’s leading e-commerce payment providers. The payment card details are transferred to Adyen over an encrypted SSL connection secured by Symantec 1024-bit SSL encryption.

The supplied order related information will only be accessed by designated NovoBam employees processing deliveries, billing, transportation and customer care. Our customer database is secured by personal user logins and passwords.

Q: How can I contact NovoBam.com's customer support?
A: You can reach our customer support team via the "Contact Us" page on the website or by emailing support@novobam.com. We strive to respond promptly to address any inquiries or concerns.

Q: What if I’m not home when the package arrives?

A: A notice of missed delivery will be left and you are asked to contact the carrier to reschedule the delivery.

Q: What are Cookies and how do I enable them?

A: Like many other websites, also NovoBam uses cookies. Cookies are small strings of text that a website can send to your browser. Cookies enable website to remember your browser and its settings when you return to the website and hence enables us to provide you with better personalized service.

Cookies do not retrieve any other information from your computer, pass on viruses or capture your e-mail address.

To use our website efficiently, you have to accept cookies. Normally browsers are set to accept cookies. If your browser doesn’t accept cookies you can easily change the settings in your browser’s preferences.

Q: Can I cancel an order after it has been placed?

A: We strive to process orders promptly. If you need to cancel, please contact our customer support immediately. Cancellation eligibility depends on the order processing stage; check our cancellation policy for details.

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Unveiling Excellence: Frequently Asked Questions About NovoBam.com's Distinctive Eco-Friendly Products

Q: What Makes NovoBam.com's Boards Eco-Friendly?

A: Our bamboo cutlery boards are crafted from sustainable materials like bamboo and acacia wood, both fast-growing and renewable resources. We prioritize eco-conscious practices to align with sustainable living.

Q: Are NovoBam.com's boards suitable for specific occasions?

A: Absolutely! Our diverse collection can be used for various occasions, from festive celebrations like the 4th of July to Thanksgiving feasts and even spooky Halloween gatherings.

Q: How do I clean and maintain my charcuterie or bamboo cutlery board?

A: Cleaning instructions vary based on the material. Generally, wiping with a damp cloth is suitable. Avoid immersing bamboo boards in water. Detailed care instructions accompany each purchase.

Q: Can I use NovoBam.com's boards for purposes other than charcuterie?

A: Certainly! Our boards are versatile and perfect for showcasing an array of snacks, cheeses, and more. They can be adapted to suit various entertaining needs.

Q: Are the boards dishwasher-safe?

A: While some of our boards are dishwasher-safe, we recommend handwashing to prolong their lifespan. Refer to the care instructions provided with each board for specific details.

Q: What Makes NovoBam.com's cutting Boards Unique?

A: Our commitment to sustainability and quality craftsmanship distinguishes us. Each board is thoughtfully designed, using premium materials and offering a variety of stylish and functional options.

Q: Do you offer custom or personalized boards?


A: Currently, we don't offer custom or personalized boards. However, we regularly update our collection with new designs to suit diverse tastes and preferences.

Q: Can I use NovoBam.com's bamboo cutlery boards as a serving platter?

A: Absolutely! Our bamboo cutlery boards are not just functional but also make stylish serving platters for various culinary delights.

Q: Are NovoBam.com's boards resistant to stains and odors?

A: Yes, the materials used in our boards, such as bamboo and acacia wood, are naturally resistant to stains and odors, providing a clean and pleasant food presentation.

Q: Do you provide gift wrapping or packaging options for purchases?
A: Currently, we do not offer specific gift wrapping services. However, our boards come elegantly packaged, making them ready to be presented as thoughtful and eco-friendly gifts.

Q: Are NovoBam.com's Bamboo and Acacia Wood Sustainably Sourced?

A: Yes, we are committed to sustainability. The bamboo and acacia wood used in our boards come from responsibly managed and renewable sources, promoting eco-friendly practices.

Q: Return or Exchange Policy for Boards?

A: Yes, we have a hassle-free return policy. If a board doesn't meet your expectations, you can initiate a return or exchange within the specified period. Please check our return policy for details.

Q:Recommended Bamboo Board Care Routine?

A: Yes, periodic oiling with food-grade mineral oil helps maintain the integrity of bamboo boards. Detailed instructions are provided with each purchase.

Q: Can NovoBam.com's Charcuterie Boards Handle Hot Food?

A: While our boards are suitable for serving a variety of foods, it's recommended to avoid placing extremely hot items directly on them to prevent potential damage.

Q: Are there specific guidelines for storing bamboo cutlery boards?

A: To maintain the quality of bamboo boards, store them in a cool, dry place away from direct sunlight and extreme temperatures. Avoid leaning them against walls for extended periods.

Q: How often does NovoBam.com introduce new designs to its collection?

A: We regularly update our collection with new and innovative designs. Stay tuned to our website or subscribe to our newsletter for the latest additions and special offers.

Q: Where can i buy mineral oil?

 A: You can conveniently purchase mineral oil, perfect for maintaining the longevity of your bamboo and acacia wood boards, directly from NovoBam.com. Our premium mineral oil is specifically curated to enhance the beauty and durability of your eco-friendly charcuterie and bamboo cutlery boards. Visit NovoBam.com to explore our collection of sustainable products and accessories designed to elevate your culinary experiences.

Q: How to use wooden butcher wax?

A:Using wooden butcher wax is a simple and effective way to protect and enhance the natural beauty of your wooden kitchen items, including cutting boards and utensils. Follow these steps to apply wooden butcher wax:

  1. Clean the Surface: Start with a clean and dry wooden surface. Ensure there are no food particles or residue on the board.

  2. Apply a Thin Layer: Using a clean, soft cloth or applicator, apply a thin, even layer of wooden butcher wax to the entire surface of the wood. Make sure to get into any crevices or corners.

  3. Let it Sit: Allow the wax to sit on the surface for the recommended time specified on the product packaging. This typically ranges from a few minutes to an hour, depending on the brand.

  4. Buff the Surface: After the wax has had time to penetrate the wood, use a clean, dry cloth to buff the surface. This helps remove any excess wax and leaves a smooth, polished finish.

  5. Repeat as Needed: Depending on usage, repeat the process periodically to maintain the protective layer. Regular application will help preserve the wood and extend its lifespan.

Remember to always follow the specific instructions provided by the wooden butcher wax manufacturer. Additionally, using a high-quality wax, like those available at NovoBam.com, ensures optimal protection for your wooden kitchen items. Visit NovoBam.com to explore our collection of eco-friendly products designed to enhance and maintain your kitchen essentials.