FAQ - The place to get answers

Find quick answers to common questions about our shipping guidelines, return procedures, sustainable materials, and eco-friendly product care.

Shipping & Orders

Q: Where do you ship?

A: We ship exclusively to physical street addresses within the 48 Contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes.

Q: How much does shipping cost?

A: Standard shipping is 100% free on all eligible domestic orders with no hidden fees or minimum purchase required.

Q: How soon will my order arrive?

A: Approximately 90% of our catalog ships directly from domestic U.S. fulfillment centers and delivers within 3 to 7 business days. Look for the "Shipping from USA" badge on the product page. Specialty items dispatched from overseas centers typically arrive within 12 to 20 business days.

Q: How can I track my package?

A: Once your order dispatches, you will receive an automated email containing your tracking link and carrier details (such as USPS, UPS, FedEx, or Amazon Logistics). You can also view live tracking by logging into your customer account.

Q: Are there any hidden import duties or customs fees?

A: None at all. Standard state sales taxes are calculated at checkout, and because all deliveries are completed domestically within the contiguous United States, there are never any surprise customs charges upon delivery.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal through secure, 256-bit encrypted checkout.

Returns & Refunds

Q: What is your return policy?

A: We offer a hassle-free 30-day return policy from the confirmed date of delivery. Items must be unused, in their original condition, and repacked with all original packaging and components.

Q: What should I do if an item arrives damaged or defective?

A: If an item arrives damaged, notify us within 5 business days at info@novobam.com with your Order ID and photos of the damaged item. We will dispatch a free replacement or issue a full refund immediately.

Q: How do I initiate a return?

A: Email our support team at info@novobam.com with your Order ID. We will issue a Return Merchandise Authorization (RMA) along with the correct domestic return facility address.

Materials & Sustainability

Q: What makes bamboo and acacia wood sustainable?

A: Bamboo is one of the fastest-growing renewable grasses on Earth, regenerating naturally without fertilizers or chemical pesticides. Acacia wood is rapidly renewable, durable, and naturally dense, making both choices superior sustainable alternatives to plastics.

Q: Are your kitchenware and serving boards food-safe?

A: Yes. All items intended for culinary use—including our charcuterie boards, bowls, and cutlery—are finished exclusively with non-toxic, food-safe oils and contain zero harsh glues or chemical varnishes.

Q: Are your products handmade?

A: Many of our wooden toys, home organizers, and charcuterie boards are assembled or finished by hand, highlighting unique wood grain variations in every single piece.

Product Care & Maintenance

Q: Are wooden and bamboo boards dishwasher-safe?

A: No. Dishwashers expose natural wood to intense heat and excessive water, which causes warping and splitting. Always hand-wash with mild soap and lukewarm water, then towel-dry immediately.

Q: How do I protect and restore my cutting boards and wooden utensils?

A: Apply pure food-grade mineral oil once a month. Pour a generous amount on the clean, dry board, spread evenly, let it absorb overnight, and wipe off any excess. For an extra protective seal, finish with a light coat of natural wood conditioning wax.

Q: Can charcuterie boards be used to serve hot foods?

A: While our boards easily handle warm appetizers and cooked meats, do not place piping-hot cookware, boiling pans, or baking dishes directly onto natural wood or bamboo surfaces.