Returns & Exchanges
Last Updated: September 2026
At NovoBam, we stand behind the quality of our home and kitchen collection. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy from the date of package delivery.
Return Eligibility
To qualify for a standard return, your item must meet the following criteria:
• The return request is initiated within 30 days of confirmed delivery.
• The product is unused, undamaged, and in its original condition.
• The item is repacked in its original packaging along with all parts, tags, and hardware.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 5 business days of delivery at info@novobam.com. Include your Order ID and clear photos of the damage. We will promptly dispatch a free replacement or issue a full refund at zero additional cost to you.
How to Initiate a Return
Please follow these steps to ensure smooth handling:
1. Contact Support: Email info@novobam.com with your Order ID and reason for return.
2. Return Instructions: Our support team will confirm your return and provide the appropriate domestic U.S. warehouse return address and Return Authorization (RMA) instructions.
3. Ship the Item: Carefully repack the item. For standard buyer-remorse returns, customers are responsible for return postage using a trackable shipping method.
Refund Process
Once your return is delivered to our fulfillment facility and inspected (typically within 3 business days of receipt), we will notify you by email.
Approved refunds are automatically credited back to your original payment method (Credit Card, PayPal, etc.) within 3 to 7 business days, depending on your financial institution’s processing times.
Need Help With an Order?
Have a question about a return, exchange, or tracking number? We are here to help:
Email: info@novobam.com
Customer Support: Monday – Friday, 9:00 AM – 5:00 PM EST