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We're Here to Help

Have a question about an order, tracking details, or product care? Our team is dedicated to providing prompt, attentive support.

Customer Support

Email Support: info@novobam.com

Response Time: We typically respond to all inquiries within 24 business hours (Monday through Friday, 9:00 AM – 5:00 PM EST).

Order Inquiries: To help us resolve your request quickly, please include your 4-digit or 5-digit Order Number and full name in the email subject line.

Looking for instant answers regarding delivery times or returns?

Check out our Frequently Asked Questions (FAQ).