NovoBam's Shipping Policy
Where do you ship?
At this time, we ship only to the United States.
All shipments on our site are free and no extra charge. This is except if it is a large-scale, bulk or unusual product and you will be notified immediately upon ordering. Again we emphasize that these are exceptional and isolated cases.
How soon can I get my order?
Here in NovoBam we know that you are very excited about the product you ordered from us. Therefore, we do everything possible to send you the product as fast as we can.
The shipping process has two parts: preparing the shipment and shipping itself.
Most of our products are shipped from warehouses in the United States. The rest is shipped from warehouses in China. When it comes to a product shipped from a warehouse in the United States, the product usually gets to you for up to 14 business days. In most cases, it will take up to 7 working days.
When it comes to a product in our warehouses in China, you are expected to receive it for up to 35 working days. In most cases, it will take up to 25 working days. However, there are sometimes exceptions for reasons beyond our control or delays at holidays and we hope you will understand it.
You will find "Shipping From USA" logo at the product page header.
In any case the product has not reached you within 35 working days, please email us at email@example.com including your order number to review the status of your order.
Refunds will be handled through email if necessary.
Please pay attention that the details written on the parcel may contain a product price that is much lower than the price you paid for it. It is for customs reason only.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. If you are registered with us, you can also see your previous orders by signing into your account.
Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown in your webshop?
Except for the exception of GST, all product prices displayed are exclusive of all other taxes and duties. Novobam does not determine or collect these fees. As the recipient, you are liable for all other import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
International Buyers - Please Note: Import duties, taxes and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Novobam is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty.